Continuous improvement in the faculty of an engineering program, ICACIT-V.3.2.

The continuous improvement developed by an engineering program, especially its faculty management (teaching management), would be an ordering and systematization of procedures that allow for achieving total quality progressively and efficiently. A proposal for an improvement plan (PPM) of the university academic-pedagogical management was designed, particularly in the line of action of teaching management, related to the processes of improvement and follow-up of teaching performance and development. For this purpose, the case study was a public university engineering program with an organizing committee, in which the Student Outcomes (SOs) measured and evaluated were linked to key diagnostic and performance indicators (KPIs), showing average compliance of 23.04% in the comprehensive training of students, 41.46% and 16.9% in level 2 processes, respectively. The assessment and evaluation of the SOs set a goal of 70%, but the measurement of performance in several SOs did not reach this goal, which is associated with teaching management processes at levels 0,1,2, and 3, with an average of 55.6% high risk of non-compliance. For this reason, based on the action-research, systemic, process management, agile methodology (design thinking), and logical framework approach, the subprocesses of performance and development of teaching management in an engineering program were investigated, focused on the ICACIT accreditation model version 3.2: criterion 4. Faculty, concluding in a PPM of 15 improvement opportunities identified and prioritized, framed in the university institutionalization and programs, implementation of a sustainable system of measurement and improvement of the SOs, specialized area and center for development and improvement of teaching, comprehensive system of teacher evaluation, strengthening of management, climate, culture and organizational development, appropriate management of human talent, teacher recognition, among others.