Effect of the Implementation of University Accreditation on the satisfaction of engineering students using the Net Promoter Score

Jimy Oblitas Cruz; Elvira Escobedo Moreno; Wilson Castro Silupu

doi:10.1109/SHIRCON48091.2019.9024870

Effect of the Implementation of University Accreditation on the satisfaction of engineering students using the Net Promoter Score

Jimy Oblitas Cruz
, Elvira Escobedo Moreno
, Wilson Castro Silupu

Universidad Privada del Norte

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

15 Scopus citations

Abstract

The objective of the research is focused on the understanding of the effect of the improvement plans executed by the accreditation of Engineering careers under the SINEACE model in the perception of quality of the university service by using the Net Promoter Score as an indicator. An exploratory study was carried out in four consecutive years, which evidenced the satisfaction of educational quality by the students, before and after the accreditation process. The results obtained allow us to affirm that there was a significant increase in student satisfaction (P-value = 0.017), being possible to conclude that there is an effect of the processes implemented under the model of career accreditation and the satisfaction of students on academic quality.

Original language	English
Title of host publication	SHIRCON 2019 - 2019 IEEE Sciences and Humanities International Research Conference
Publisher	Institute of Electrical and Electronics Engineers Inc.
ISBN (Electronic)	9781728138183
DOIs	https://doi.org/10.1109/SHIRCON48091.2019.9024870
State	Published - Nov 2019
Externally published	Yes
Event	2019 IEEE Sciences and Humanities International Research Conference, SHIRCON 2019 - Lima, Peru Duration: 13 Nov 2019 → 15 Nov 2019

Publication series

Name	SHIRCON 2019 - 2019 IEEE Sciences and Humanities International Research Conference

Conference

Conference	2019 IEEE Sciences and Humanities International Research Conference, SHIRCON 2019
Country/Territory	Peru
City	Lima
Period	13/11/19 → 15/11/19

Keywords

Net Promoter Score
student satisfaction
University accreditation

Access to Document

10.1109/SHIRCON48091.2019.9024870

Cite this

Cruz, J. O., Moreno, E. E., & Silupu, W. C. (2019). Effect of the Implementation of University Accreditation on the satisfaction of engineering students using the Net Promoter Score. In SHIRCON 2019 - 2019 IEEE Sciences and Humanities International Research Conference Article 9024870 (SHIRCON 2019 - 2019 IEEE Sciences and Humanities International Research Conference). Institute of Electrical and Electronics Engineers Inc.. https://doi.org/10.1109/SHIRCON48091.2019.9024870

Cruz, Jimy Oblitas ; Moreno, Elvira Escobedo ; Silupu, Wilson Castro. / Effect of the Implementation of University Accreditation on the satisfaction of engineering students using the Net Promoter Score. SHIRCON 2019 - 2019 IEEE Sciences and Humanities International Research Conference. Institute of Electrical and Electronics Engineers Inc., 2019. (SHIRCON 2019 - 2019 IEEE Sciences and Humanities International Research Conference).

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title = "Effect of the Implementation of University Accreditation on the satisfaction of engineering students using the Net Promoter Score",

abstract = "The objective of the research is focused on the understanding of the effect of the improvement plans executed by the accreditation of Engineering careers under the SINEACE model in the perception of quality of the university service by using the Net Promoter Score as an indicator. An exploratory study was carried out in four consecutive years, which evidenced the satisfaction of educational quality by the students, before and after the accreditation process. The results obtained allow us to affirm that there was a significant increase in student satisfaction (P-value = 0.017), being possible to conclude that there is an effect of the processes implemented under the model of career accreditation and the satisfaction of students on academic quality.",

keywords = "Net Promoter Score, student satisfaction, University accreditation",

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language = "Ingl{\'e}s",

series = "SHIRCON 2019 - 2019 IEEE Sciences and Humanities International Research Conference",

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Cruz, JO, Moreno, EE & Silupu, WC 2019, Effect of the Implementation of University Accreditation on the satisfaction of engineering students using the Net Promoter Score. in SHIRCON 2019 - 2019 IEEE Sciences and Humanities International Research Conference., 9024870, SHIRCON 2019 - 2019 IEEE Sciences and Humanities International Research Conference, Institute of Electrical and Electronics Engineers Inc., 2019 IEEE Sciences and Humanities International Research Conference, SHIRCON 2019, Lima, Peru, 13/11/19. https://doi.org/10.1109/SHIRCON48091.2019.9024870

Effect of the Implementation of University Accreditation on the satisfaction of engineering students using the Net Promoter Score. / Cruz, Jimy Oblitas; Moreno, Elvira Escobedo; Silupu, Wilson Castro.
SHIRCON 2019 - 2019 IEEE Sciences and Humanities International Research Conference. Institute of Electrical and Electronics Engineers Inc., 2019. 9024870 (SHIRCON 2019 - 2019 IEEE Sciences and Humanities International Research Conference).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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AU - Silupu, Wilson Castro

PY - 2019/11

Y1 - 2019/11

N2 - The objective of the research is focused on the understanding of the effect of the improvement plans executed by the accreditation of Engineering careers under the SINEACE model in the perception of quality of the university service by using the Net Promoter Score as an indicator. An exploratory study was carried out in four consecutive years, which evidenced the satisfaction of educational quality by the students, before and after the accreditation process. The results obtained allow us to affirm that there was a significant increase in student satisfaction (P-value = 0.017), being possible to conclude that there is an effect of the processes implemented under the model of career accreditation and the satisfaction of students on academic quality.

AB - The objective of the research is focused on the understanding of the effect of the improvement plans executed by the accreditation of Engineering careers under the SINEACE model in the perception of quality of the university service by using the Net Promoter Score as an indicator. An exploratory study was carried out in four consecutive years, which evidenced the satisfaction of educational quality by the students, before and after the accreditation process. The results obtained allow us to affirm that there was a significant increase in student satisfaction (P-value = 0.017), being possible to conclude that there is an effect of the processes implemented under the model of career accreditation and the satisfaction of students on academic quality.

KW - Net Promoter Score

KW - student satisfaction

KW - University accreditation

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DO - 10.1109/SHIRCON48091.2019.9024870

M3 - Contribución a la conferencia

AN - SCOPUS:85082398782

T3 - SHIRCON 2019 - 2019 IEEE Sciences and Humanities International Research Conference

BT - SHIRCON 2019 - 2019 IEEE Sciences and Humanities International Research Conference

PB - Institute of Electrical and Electronics Engineers Inc.

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Cruz JO, Moreno EE, Silupu WC. Effect of the Implementation of University Accreditation on the satisfaction of engineering students using the Net Promoter Score. In SHIRCON 2019 - 2019 IEEE Sciences and Humanities International Research Conference. Institute of Electrical and Electronics Engineers Inc. 2019. 9024870. (SHIRCON 2019 - 2019 IEEE Sciences and Humanities International Research Conference). doi: 10.1109/SHIRCON48091.2019.9024870

Effect of the Implementation of University Accreditation on the satisfaction of engineering students using the Net Promoter Score

Abstract

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Keywords

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