TY - GEN
T1 - Effect of the Implementation of University Accreditation on the satisfaction of engineering students using the Net Promoter Score
AU - Cruz, Jimy Oblitas
AU - Moreno, Elvira Escobedo
AU - Silupu, Wilson Castro
N1 - Publisher Copyright:
© 2019 IEEE.
PY - 2019/11
Y1 - 2019/11
N2 - The objective of the research is focused on the understanding of the effect of the improvement plans executed by the accreditation of Engineering careers under the SINEACE model in the perception of quality of the university service by using the Net Promoter Score as an indicator. An exploratory study was carried out in four consecutive years, which evidenced the satisfaction of educational quality by the students, before and after the accreditation process. The results obtained allow us to affirm that there was a significant increase in student satisfaction (P-value = 0.017), being possible to conclude that there is an effect of the processes implemented under the model of career accreditation and the satisfaction of students on academic quality.
AB - The objective of the research is focused on the understanding of the effect of the improvement plans executed by the accreditation of Engineering careers under the SINEACE model in the perception of quality of the university service by using the Net Promoter Score as an indicator. An exploratory study was carried out in four consecutive years, which evidenced the satisfaction of educational quality by the students, before and after the accreditation process. The results obtained allow us to affirm that there was a significant increase in student satisfaction (P-value = 0.017), being possible to conclude that there is an effect of the processes implemented under the model of career accreditation and the satisfaction of students on academic quality.
KW - Net Promoter Score
KW - student satisfaction
KW - University accreditation
UR - https://www.scopus.com/pages/publications/85082398782
U2 - 10.1109/SHIRCON48091.2019.9024870
DO - 10.1109/SHIRCON48091.2019.9024870
M3 - Contribución a la conferencia
AN - SCOPUS:85082398782
T3 - SHIRCON 2019 - 2019 IEEE Sciences and Humanities International Research Conference
BT - SHIRCON 2019 - 2019 IEEE Sciences and Humanities International Research Conference
PB - Institute of Electrical and Electronics Engineers Inc.
T2 - 2019 IEEE Sciences and Humanities International Research Conference, SHIRCON 2019
Y2 - 13 November 2019 through 15 November 2019
ER -